• Change Management
          • Identify Change Management initiatives as part of Government Process Reengineering exercise
          • Synchronize change management efforts with the State/ National level initiatives
          • Provide capacity for scaling up of resources as and when required
          • Provide stronger focus on change management through efficient communication, workshops, trainings etc.

  • CBMC Management
          • Support the State Departments in sourcing of the proposed PeMTs
          • Coordinate and work closely with the CBMC team and assist them in the implementation of CB Scheme

  • Capacity Building
          • Develop and implement action plans based on the Capacity Building roadmap and training strategy to achieve the State wide capacity building targets
          • Identification of State wide Training and Capacity Building needs of the state department personnel
          • Analyze training needs to develop new training programs or modify and improve existing programs
          • Conduct assessment of the existing training infrastructure in the state and development of action plan to improve their capacity to lead the training interventions in state
          • Identification of external training agencies and supporting the State Departments/ State Government in Empanelment process for these agencies
          • Development of course content and training programs aimed at Capacity Building for management and implementation of e–governance initiatives
          • Provide support in development of programs aimed at sensitizing the senior political and executive leadership towards e– governance initiatives

  • Business Process Reengineering
          • Ensure assistance in identification of the capacity and all other gaps in carrying out BPR exercises and develop plans to address the same
          • Ensure assistance in the prioritization of the BPR initiatives related to a particular e–governance initiative
          • Ensure program level monitoring of the BPR initiatives being carried out by different departments and ensure uniformity as well as adequate level of synchronization among them
          • Provide inputs on the institutional/ legal/ procedural implications of planned process changes and ensure that the respective Departments are sufficiently informed on the same
          • Lead and direct creation of knowledge by collecting and providing benchmark as well as best practices for different processes to the State Departments to avoid duplication of effort and to shorten the learning curve
          • Study the projects of various departments and suggest prospective use of tools like BPM (Business Process Management) etc , or alternatively guide them on best way forward
          • Formulate strategy to increase the awareness among the State Departments/ PeMTs about the importance of BPR exercises
          • Liaise with the BPR team at DIT and provide critical inputs for designing guidelines and policies around various Government Process changes